Return & Refund Policy

At 【请替换：店铺名称】, we strive to ensure every customer is satisfied with their purchase. If your order does not meet your expectations, you may request a return under the conditions outlined below.

Return Time Limit

Return requests must be submitted within 30 calendar days from the date your order is delivered.

Return Conditions

To be eligible for a return, products must:

Be unused and in their original condition.
Include the original packaging and all supplied accessories.
Be free from any damage caused after delivery.
Be returned in a condition suitable for inspection.

Returns that do not meet these criteria may be denied.

Products Excluded From Returns

The following items are generally not eligible for return:

Personalized or custom-made products.
Downloadable software or digital content.
Gift cards.
Clearance or final sale merchandise.
Products that have been used or altered.

Refund Process

After we receive your returned item, it will be inspected to verify the return conditions. If approved, refunds will be issued to the original method of payment. Please allow 5-7 business days for your refund to be processed, depending on your payment provider.

Incorrect or Damaged Deliveries

If your order arrives damaged, contains missing items, or you received the wrong product, please keep the product and original packaging until your request has been reviewed. Contact us promptly at 【请替换：客服邮箱】 so we can assist you.

Return Shipping Costs

Unless the return is due to a fulfillment error or a confirmed product defect, customers are responsible for the cost of return shipping. Shipping fees for orders are calculated and shown at checkout.

Order Cancellation

Orders may be cancelled within 12 hours of purchase. To request a cancellation, please contact us immediately at 【请替换：客服邮箱】. After this window, orders may not be eligible for cancellation as processing begins promptly.